Privacy Policy
Last updated: August 12, 2026
FreshBuilt Web respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, how our SMS messaging program handles consent information, and the choices available to you when you visit our website, request information, communicate with us, or use our services.
Information we collect
We may collect information you provide directly to us, including:
- Your name, business name, phone number, email address, and preferred contact method.
- Information about your business, services, service area, current website, domain, branding, photos, and website project.
- Information you submit through forms, email, phone calls, text messages, WhatsApp, or other communications with us.
- Billing or transaction-related information needed to complete a purchase. Payment card information may be processed directly by a payment provider rather than stored by FreshBuilt Web.
When you visit our website, we or service providers acting on our behalf may also receive basic technical information such as your IP address, browser type, device type, referring page, pages viewed, and approximate location derived from your IP address.
How we use your information
We may use your information to:
- Respond to inquiries and provide quotes or information about FreshBuilt Web.
- Communicate with you about service requests, follow-up communications, appointments, estimates, website projects, project updates, onboarding, revisions, approvals, hosting, billing, and customer support.
- Provide and improve our website and services.
- Maintain business, accounting, security, and legal records.
- Send non-marketing service communications when you have consented to receive them.
- Send marketing messages about special offers, discounts, and service updates only when you have separately consented to receive marketing messages or when otherwise permitted by applicable law.
SMS opt-in and consent
FreshBuilt Web uses separate, optional consent choices for marketing and non-marketing SMS messages. Providing a phone number does not by itself constitute consent to receive SMS marketing messages. SMS consent is voluntary and is not a condition of purchasing or using FreshBuilt Web services.
If you opt in to non-marketing SMS, messages may include service inquiries, follow-up communications, appointments, estimates, project updates, and customer support. If you separately opt in to marketing SMS, messages may include special offers, discounts, and service updates. Message frequency may vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact FreshBuilt Web at hello@freshbuiltweb.com or 404-999-5483.
SMS opt-in information is not shared for marketing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of the Text Message services as necessary to operate and deliver the messaging program.
Cookies and tracking technologies
Our website and embedded or linked services may use cookies, pixels, local storage, or similar technologies to operate the site, remember preferences, prevent abuse, understand basic website usage, and provide embedded functionality. Service providers used for forms, hosting, communications, analytics, security, or payments may use their own technologies under their own privacy policies.
You can usually control or delete cookies through your browser settings. Disabling cookies may affect some website or embedded-form features.
Service providers and required disclosures
We may provide limited personal information to service providers that perform functions on our behalf, such as website hosting, forms, communications, payment processing, analytics, security, and professional services, only as reasonably necessary to perform those services. We may also disclose information when required by law, to protect rights or safety, or in connection with a legitimate business transaction.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. These measures may include access controls, reputable service providers, secure hosting and transmission technologies where appropriate, and limiting access to information to people who need it for business purposes. No online system or method of transmission can be guaranteed to be 100% secure.
Data retention
We retain personal information for as long as reasonably necessary to provide services, respond to inquiries, maintain business and legal records, resolve disputes, enforce agreements, and meet applicable legal obligations. We may delete or de-identify information when it is no longer needed.
Your choices and rights
You may contact us to request access to, correction of, or deletion of personal information you have provided to us, subject to applicable law and information we are required or permitted to retain. Depending on where you live, you may have additional privacy rights under applicable law.
- Text messages: Reply STOP to unsubscribe from SMS messages. To receive messages again after opting out, submit a new opt-in using the same process you used initially.
- SMS help: Reply HELP or contact us at hello@freshbuiltweb.com or 404-999-5483.
- Email: You may ask us to stop sending promotional email at any time.
- Update your information: Contact us if your contact or business information changes.
- Cookies: Use your browser settings to control cookies where available.
Third-party services and links
Our website may use or link to services such as Jotform, WhatsApp, hosting providers, payment providers, and other business tools. Those services operate under their own terms and privacy policies, and FreshBuilt Web is not responsible for their independent privacy practices. This does not change the SMS opt-in protections stated above.
Age restriction
FreshBuilt Web services and communications are intended for adults age 18 or older. We do not knowingly collect personal information from children under 18.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be posted on this page with the date of the latest update.
Contact us
For privacy questions, requests, or support, contact FreshBuilt Web at hello@freshbuiltweb.com, call or text 404-999-5483, or contact us through WhatsApp at that number.